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Privacy policy

VNMARKETER Company Limited. Questions go to info@ftrack.vn.

1. Purpose of this notice

This notice (the “Privacy Notice”) explains how FTRACK.VN, its affiliates and agents (together “we”) handle your personal data in connection with our business, including the website at ftrack.vn (the “Website”) and related services (the “Services”). FTRACK.VN is part of VNMARKETER.

If you are not sure which entity is the controller of your data, please contact us using the details below.

This notice explains:

  • The types of personal data we collect
  • Why we collect it
  • Your rights in relation to how it is processed

It is meant to help you make informed decisions when you use the Website or deal with us, and should be read together with the Website Terms of Use and the Cookie Notice.

2. Scope

This notice applies only to personal data we collect directly from you or from third parties. It does not apply to data you give to other third parties through links on the Website.

It also does not apply to personal data in the workplace (if you are an employee, please see the Workplace Privacy Notice), nor where we process data on behalf of another data controller.

3. Updates to this notice

We may update this notice from time to time to reflect changes in how we process data or as required by law. The date of the latest update will be shown at the top of the notice. Please check it regularly.

4. About us

The Website and Services are provided by VNMARKETER Company Limited, registered at:

7th Floor, 81 Cao Thang Street, Ban Co Ward, Ho Chi Minh City, Vietnam

5. Contact us

If you have any questions, wish to exercise your rights, or want to request deletion of your account, please contact:

  • Email: info@ftrack.vn
  • Phone: +84 909 978 621
  • Address: 7th Floor, 81 Cao Thang Street, Ban Co Ward, Ho Chi Minh City, Vietnam

6. Personal data we collect and process

We may collect the following types of data:

  • Identity data: first name, last name
  • Contact data: address, email, phone number, social media accounts
  • Candidate data: date of birth, gender, nationality, education and work history, right to work, qualifications, ID card, special dietary requirements
  • Images and voice: photos, video, recordings of meetings and online interviews
  • Financial data: bank account details
  • Transaction data: payment details, products and services you have bought
  • Behavioural data: browsing history, information collected through cookies
  • Technical data: IP address, browser type, operating system

7. How we collect data

  • Directly from you (for example when you fill in a form or send feedback)
  • Through cookies and tracking technologies on the website
  • From third parties (analytics services, social networks and similar)

8. Whose data we collect

  • Website visitors
  • People who send requests or questions
  • Employees of customers and partner businesses
  • Suppliers of products and services
  • Event attendees
  • Users of FTRACK.VN services

9. How we use personal data

A. Running the website and marketing

  • Browsing: analysing visits to improve the Website
  • Cookies: understanding users, the content they care about, and marketing content
  • Services: providing services to customers
  • Marketing: sending emails, marketing calls, news updates or newsletter subscriptions

B. Administration, finance and legal

  • Receiving services from third parties (IT, accounting and similar)
  • Recruitment: reviewing applications, contacting candidates, background checks, ensuring fairness and legal compliance
  • Office visits: recording visitor details, Wi-Fi, CCTV
  • Legal compliance: meeting legal obligations, handling whistleblowing reports, protecting our rights

10. If you do not provide data

We may be unable to provide services or process a job application if you do not provide the required data. For the whistleblowing channel, not providing accurate data may mean a complaint cannot be handled.

11. Sharing personal data

We may share personal data with:

  • Companies within FTRACK.VN
  • IT providers, cloud storage services, whistleblowing platforms, data analytics providers
  • Banks and payment intermediaries
  • Email marketing providers
  • Lawyers, accountants and auditors
  • Government and law enforcement authorities

We always apply appropriate security measures and contracts when sharing data.

You may give consent:

  • When you submit personal data
  • Or by contacting us by email, post or phone

13. Security

We apply technical and organisational measures to protect data against:

  • Unauthorised access
  • Misuse
  • Unauthorised alteration
  • Loss or damage

14. Your rights

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Receive a copy of your data
  • Object to processing
  • Withdraw consent
  • Complain to a data protection authority

We may ask you to verify your identity before handling a request.

15. Opting out of marketing

Send a request to opt out of marketing messages to the contact details given above.

The Website may contain links to third-party services or websites. This policy does not apply to those links.

17. How long we keep data

We keep data only as long as necessary. If a job application is unsuccessful, the data may be deleted after a short period. Data of people who opt out of marketing is kept on a suppression list.

18. Data of minors

We do not knowingly collect data from children under 18. If we do, we will comply with the applicable law.